Most retailers will not fund points on the VAT element of a transaction or the delivery fees. Please refer to the retailer's terms and conditions to check if this applies. This can mean that you have a lower purchase amount reported and consequently a lower points amount.
Please also note that some retailers (particularly insurance retailers) will initially add the points as zero and this will uplift once the transaction has been validated. Please refer to the terms and conditions of the retailer to check if this applies.
If you feel that your points value is significantly less than you were expecting - and this isn't accounted for by the VAT, delivery, and other such costs, then please contact our Member Services team by clicking here.